Returns

Our Customer Service is open Monday – Friday from 9am to 7pm and Saturday from 9am to 1pm.
(close on the 25/12 and 01/01)



Returns

If for any reason you are not happy with your purchase on www.smashbox.eu, you may return the unused portion to us for a refund.
• Please contact us on 800-974783 to receive the pre-filled return label.
• We will inform you about the rest of the steps.

Requests for refund will be handled promptly.

The processing time of returns and delivery of an exchange varies from 7 to 10 working days on average from our receipt of your return. Working days: Monday to Friday, excluding public holidays.

You will receive confirmation of the receipt and processing of your return via email.

For more information on returns or exchanges, contact us by phone at 800-974783.

Please see general terms and conditions for online product sales.

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 800-974783.