Ordering

Order Processing 

Most orders are processed within 2 working days of receipt, Monday through Friday, except holidays. Orders placed on Saturday and Sunday will be processed on the following working day. Orders placed after 12pm will be processed on the next day.

We are currently unable to accept orders invoiced or shipped outside each country.

All purchases are subject to a credit check before processing. Only orders for which payment is authorized will be processed and shipped.

Order Status

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your smashbox.eu orders.

When you click on Order Status, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier’s Web site, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

If you do not have an smashbox Online account, please use our Order Status form or call 00800-50080055 for Italy 800 110 330.

Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing payment information.
  • Cannot ship to address provided.
  • Duplicate order was placed.
  • Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact smashbox.eu Customer Service via our Contact Us form or call 00800-50080055 for Italy 800 110 330.

Out of Stock/Backordered Items

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available with no additional shipping charges via the originally selected ship method.

If your order contains item(s) that are in-stock and item(s) that are backordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of backordered item(s).

Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 00800-50080055 for Italy 800 110 330 and we will be happy to assist you.

Please note: Items that are not in-stock at the time of purchase are not eligible for promotional offers. Only in-stock items are eligible to be counted towards purchases associated with promotional offers.

Pre-Orders

Pre-sell items are items that are not yet in-stock, but are available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it is shipped.

Maximum Purchase Policy

We regret that we must limit orders to no more than four (4) units of any item with a maximum purchase of 650 Euro per customer. For Switzerland currency: 637 CHF, France currency: 650 Euro, Italy currency: 650 Euro, Netherlands currency: 650 Euro, and Poland currency: 2210 zł. If you have any questions please contact us at +00800-50080055 (for all countries except Italy), +800 110 330 (for Italy) or Contact Us and we will be happy to assist.

Payment Options

Accepted payment methods:
Switzerland - Visa, Master Card, Amex, Paypal, Paymentslip
Germany - Visa, Master Card, Sofort, Paypal, Open Invoice, SEPA Direct Debit
France - Visa, Master Card, Amex
Italy - Visa, Master Card, Amex, MAESTRO, Paypal
Netherlands - Visa, Master Card, Ideal, Paypal
Poland - Visa, Master Card, Visa Electron, Amex, Paypal, COD

We’re sorry, we do not accept:
Cheques
Postal Orders

Security Online

At Smashbox Online, we understand how important security is to you. When you place an order at Smashbox Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

  • AOL 5.0 and higher
  • Internet Explorer 5.0 and higher
  • Mozilla Firefox 1.0.4 (Windows only)
  • Netscape 6.0 (Windows only)
  • Safari RSS