Customer Service

FAQ

Is Smashbox Cruelty Free?

 

Yes! We live for lipstick and are serious about primers—but we also really care about animals. That's why we are a cruelty free makeup brand. We test our products on human volunteers, not animals.

How do i check on a smashbox.eu order?

 

The best way to check on orders is by registering for a Smashbox.eu account before you shop. Once you’re signed up, you can stalk your purchases here. If guest checkout is more your scene, call +00800-50080055 (for all countries except Italy), +800 110 330 (for Italy) or email us to find out what’s up with your order.

 

Why has my favorite product been discontinued?

 

We make decisions based on what people are buying, loving and talking about with their friends. We also understand that discontinued products and shades are basically a beauty girl’s worst nightmare.

If one of your faves is no longer available, email us to let us know you’re freaking out. Check our Last Chance section, where we sell discontinued items for as long as they last. You can also try that super-popular auction site everyone uses. Wherever you find it, it’s best to stock up!

Does anyone else see the information that I provide to Smashbox?

 

At Smashbox.eu, we understand how important security is to you. That’s why we always use protection! When you place an online order with us, we encode your info using Secure Sockets Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. (Oh yeah. We fancy.)

We also use government-approved encryption software to ensure that your order is placed safely and securely.

Do you guys do private makeup consultations?

 

We do! Visit a Smashbox counter to chat with one of our trained studio artists. Click here to find a location near you.